General Terms and
Conditions
Order must be placed 3
days in advance.
Upon receipt of your
order, you will receive a notification email.
Order is confirmed only
when you receive a confirmation email or phone call from us.
All orders and packaging
are subject to availability. In the event of supply difficulties, we reserve
the right to substitute goods or packaging of equal quality and value.
Please present the
confirmation email at the time of collecting the products.
No order cancellation or
amendment is allowed once online payment is completed.
Orders are not
exchangeable to other products, services or gift vouchers.
Orders are non-refundable
and are not for re-sales or other commercial purposes.
Invoice will be void
should customer fail to pick up the ordered goods within the agreed period.
Payment will not be refunded.
Online orders are not
valid with other promotions, gift vouchers, offers and discounts.
For large orders or
custom orders, please e-mail to [email protected].
Prices and availability
of products are subject to change without prior notice.
Delivery service is available
for online orders only.
Delivery service is
available at a charge per location, from Monday to Friday (between 10:30a.m. to
12:30p.m. and 2:30p.m. to 4:30p.m.) and Saturday (between 10:30a.m. to 12:30p.m.),
except Sunday & Public Holidays.
Delivery service is not
available to Tung Chung, Ma Wan, Sai Kung, Park Island, Discovery Bay, Outlying
Islands, Hong Kong International Airport and Restricted Areas.
If you wish to deliver to
multiple addresses, please place separate orders for each.
Additional charge of
HK$80/bag for third bag onwards.
Parking fee is
chargeable, it will be collected in cash by driver upon delivery.
Delivery will be
suspended if black rain signal, typhoon signal no.8 or above is hoisted.
Delivery service is subject
to the order date and availability, please place your order as soon as possible
to ensure an ideal delivery schedule is arranged.
Le Salon de Thé de Joël
Robuchon / Le Café de Joël Robuchon are not liable to any unsuccessful delivery
due to incorrect or insufficient information provided by the customer.
Recipient must be
available to receive upon delivery during the agreed time else the order will
be sent back to shop, subsequent attempt / request to deliver is fully
chargeable.
We accept payment by
VISA, MasterCard, American Express and Paypal.
All product prices listed
are in HK dollars. Prices are for take away only.
Online payment is made
exclusively by payment gateway paypal. The client accepts that his/her account
is debited for the total amount due at the time of the order.
All online payment are
non-refundable.
Products produced by Food
Factory License (License No: 2991804120) issued by Food and Environmental
Hygiene Department.
The shop reserves the
right to change the payment terms for any order without prior notice.
Although every effort has
been made to ensure the accuracy of the information contained online, we cannot
accept responsibility for any errors or omissions, and reserve the right to
vary, amend, supplement or cancel any of the information or offers featured on
line at any time.
Any texts, remarks,
structure, illustrations and images reproduced on the website are controlled
and regulated by copyright as well as by intellectual property throughout the
whole world. Any reproduction of the website, whether in whole or in part, is
strictly prohibited without prior agreement.
All terms &
conditions are subject to change without prior notice. Lisboa Food and
Wines Limited reserves the right of all final decisions in case of any dispute.
Lisboa Food and Wines
Limited is committed to protect the personal data of its customers.
Lisboa Food and Wines
Limited limits the collection and use of the Data to the specific information
it needs to administer its business and provide the highest of quality services
to its customers. we may use the Data for one or more of the following purposes
- to process the order;
- to process billing and
payment;
- for marketing purposes;
- for identification and
verification purposes;
- for Lisboa Food and Wines
Limited’ s own reference and record for internal administration purposes;